Return & Refund Policy
Thank you for shopping with Paws On The Ark. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 14 days of receipt for a refund or exchange, in accordance with our policy below.
Returns
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Customers have 14 days from the date of receiving their order to initiate a return.
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Items must be unused, in their original packaging, and in resalable condition.
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Proof of purchase (order number or receipt) is required for all returns.
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Certain items, such as perishable goods, gift cards, or custom/personalized items, are not eligible for return.
Return Process
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To start a return, please contact us at sales@pawsontheark.com with your order number and reason for return.
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Once your return is approved, we will provide you with a return address and instructions.
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The customer is responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed within 7-14 business days to the original payment method.
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
Exchanges
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If you wish to exchange an item, please specify this when contacting us.
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Exchanges are subject to stock availability.
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The customer may be required to cover additional shipping costs for exchanged items.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
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We will arrange for a replacement or full refund at no additional cost.
Cancellations
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Orders can be cancelled before shipment. Once shipped, the order must be processed as a return.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at sales@pawsontheark.com.
